Introduction

At Cyber Cypher Services Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable Bulgarian and EU data protection laws, including the General Data Protection Regulation (GDPR).

By using our website (www.cybercypherservices.com), you acknowledge and agree to the collection and use of your personal data as outlined in this policy.

Contact Information

  • Full Legal Name: Cyber Cypher Services Ltd
  • Address: 86 Ralevitsa Street, suite 4, Manastirski Livadi Residence, Vitosha District, Sofia, 1618, Bulgaria
  • Phone Number: 00447851082581
  • Email: contact@cybercypherservices.com
  • Company Registration Number: 206943006

What Personal Data We Collect

We may collect the following types of personal data:

  • Contact information, including your name, email address, phone number, and any details voluntarily submitted through forms or direct communication.
  • Technical information, such as your IP address, browser type, operating system, device details, and approximate location data.
  • Usage data, including interactions with our website, pages visited, and time spent on the site.
  • Marketing preferences, if you choose to subscribe to newsletters or promotional content.

We do not intentionally collect sensitive personal data unless explicitly provided by you for a specific purpose.

How We Collect Personal Data

We collect personal data through:

  • Direct submission, when you contact us, fill out forms, or subscribe to communications.
  • Automated technologies, including cookies, tracking tools, and analytics that monitor website activity and improve performance.

For details on automated data collection, please refer to our Cookie Policy.

Why We Collect Personal Data

We process personal data for the following purposes:

  • To respond to inquiries and provide requested services.
  • To improve website functionality, security, and user experience.
  • To comply with legal, regulatory, and contractual obligations.
  • To conduct marketing activities only with your explicit consent.

We only process personal data when necessary for a legitimate purpose and do not use it beyond the scope of this Privacy Policy.

Processing and Storage of Personal Data

Cyber Cypher follows strict data protection measures to ensure:

  • Personal data is processed only by authorised personnel who require access for service fulfilment.
  • Third-party service providers may process personal data strictly to facilitate the delivery of services. These providers must adhere to the same privacy standards as Cyber Cypher.
  • Data is stored in secure environments with encryption and access controls to prevent unauthorised access, modification, or loss.

We retain personal data only as long as necessary for the original purpose or as required by law. After the retention period, data is securely deleted or anonymised.

Cross-Border Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure that:

  • The recipient country has adequate data protection measures.
  • Standard contractual clauses (SCCs) or other safeguards are in place to ensure your data remains protected.

For details on cross-border data transfers, you may contact us.

Sharing of Personal Data

We may share your personal data with:

  • Service providers, including third parties assisting with website hosting, data storage, analytics, or operational support.
  • Legal authorities, if required by law, regulatory obligations, or in response to legal requests.
  • Affiliated companies, where necessary for business or service-related purposes.

We do not sell, rent, or trade personal data with third parties.

User Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Right of access: Request a copy of your personal data.
  • Right to rectification: Correct inaccurate or incomplete information.
  • Right to erasure ("Right to be forgotten"): Request the deletion of your personal data when it is no longer necessary.
  • Right to restrict processing: Limit how your data is processed under certain conditions.
  • Right to data portability: Receive your data in a structured format for transfer to another provider.
  • Right to object: Object to the processing of your data for specific purposes.
  • Right to withdraw consent: Revoke consent at any time for processing based on consent.
  • Right to challenge automated decision making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us at contact@cybercypherservices.com.

Obligation to Provide Personal Data

Providing personal data is voluntary; however, certain website functionalities or services may be unavailable if you choose not to provide required information.

We will always inform you when the provision of personal data is mandatory or optional.

Data Integrity and Accuracy

We take reasonable steps to ensure that personal data is:

  • Accurate, complete, and up to date for its intended purpose.
  • Collected in a minimally intrusive manner to avoid excessive data gathering.

While we strive for accuracy, it is your responsibility to provide correct and updated information when engaging with our website or services.

Complaints and Disputes

If you have concerns about how we handle your personal data, we encourage you to contact us first to resolve the issue.

If you remain unsatisfied, you have the right to file a complaint with:

Bulgarian Commission for Personal Data Protection (CPDP)

EU Online Dispute Resolution (ODR) Platform

We encourage resolving disputes directly with us before seeking external mediation.

Changes to This Privacy Policy

Cyber Cypher may update this Privacy Policy periodically due to:

  • Changes in legal requirements.
  • Technological advancements impacting data protection.
  • Adjustments to business practices.

The latest version of this Privacy Policy will always be available on this page.

Continued use of the website after changes are made constitutes acceptance of the revised Privacy Policy.